1. Overview: At Tutelage Manager, we strive to provide high-quality digital solutions for school management. This Refund Policy explains the conditions under which refunds are granted and the process for requesting a refund.

2. Eligibility for Refunds: Refunds are only granted under the following conditions: If you have been charged incorrectly due to a billing error. If a purchased service is not delivered as described, and our support team is unable to resolve the issue.

3. Non-Refundable Cases: Refunds will not be provided in the following cases: Change of mind after purchase. Partial use of a subscription or plan. Failure to use the service within the subscription period. Requests made beyond the eligible refund period.

4. Refund Process: To request a refund, follow these steps: Contact our support team at help@tutelagemanager.com.ng  with your order details. Provide a clear reason for the refund request along with any relevant documentation. Our team will review your request and respond within 5 working days. If approved, refunds will be processed to the original payment method within 3 working days.

5. Subscription Cancellations: You may cancel your subscription at any time. However, cancellations will take effect at the end of the billing cycle, and no partial refunds will be issued for unused time. Cancellation requests must be sent via email within 14 days of subscription initiation.

6. Changes to the Refund Policy: Tutelage Manager reserves the right to update this Refund Policy at any time. Any changes will be communicated through the platform or via email.

7. Contact Information: For refund inquiries, please contact us at help@tutelagemanager.com.ng